Frequently asked questions

plus symbol DO I HAVE TO REGISTER FOR AN ACCOUNT WITH GARADRY?

You are not obliged to register with Garadry in order to place an order. However, registering allows you to check the status of your order and to access your order history so that if you need to order the same product again in the future you are able to access the details of your previous order without the laborious task of sifting through your emails!

plus symbol WHICH PAYMENT METHODS DO YOU ACCEPT?

We cannot accept cash or cheques. All payments must be made by card or PayPal. We accept: Visa, MasterCard, Visa Delta, Visa Debit, Switch, American Express, Solo and Electron.*Trade customers may pay by Bank Transfer.

plus symbol MY CARD GOT DECLINED?

This is usually an error with the bank, but could happen for a number of reasons. Give us a call at 866-563-2707 or an email at [email protected] and we'll be happy to assist.

plus symbol AM I ABLE TO PAY FOR AN ORDER WITH SOMEBODY ELSE'S PAYMENT CARD?

You may use an alternative card but you must have the card owner's permission.

plus symbol DOES THE PRICE INCLUDE ANY TAX OR DUTIES?

All Product prices include the relevant tax.

The prices you see on our website are exactly what you will be charged, there are no hidden fees or duties/taxes. Customers in Canada are responsible for any duty payable on their order.

plus symbol DO YOU OFFER A DISCOUNT TO RESELLERS?

Yes, we have a reseller pricelist available. Please fill in the trade application form, once completed a member of staff will contact you. We welcome trade applications here.

plus symbol HOW DO I ADD AN ADDRESS TO MY ACCOUNT?

Go to your account settings and select the 'Address Book' box. Then click on the 'Add an Address' button, entering your details as the boxes appear. Once you have entered more than one address you are able to select your default shipping and billing addresses.

plus symbol HOW DO I UPDATE MY PERSONAL DETAILS?

Registered customers’ personal details are held in their account area. To edit your existing details, simply sign in and head to the account area.

plus symbol DO YOU ACCEPT TELEPHONE ORDERS?

We are primarily an internet company and although the majority of our customers prefer to place their orders online we do understand that this is not always the preferred option. Therefore, if you wish to place an order by telephone please call 866-563-2707 and will gladly assist you from 9am - 5pm.

plus symbol AM I ABLE TO COLLECT MY ORDER FROM YOUR WAREHOUSE?

Unfortunately this is not possible at present. All products are currently dispatched directly from our UK warehouse.

plus symbol DO MY BILLING AND DELIVERY ADDRESSES HAVE TO MATCH?

No. We are happy to deliver your order to an address of your choice. Your delivery address does not have to be the same as your billing address.

plus symbol AM I ABLE TO ACCESS DETAILS OF MY ORDER ONLINE?

If you registered prior to ordering, you’ll find an 'Orders' tab in the toolbar when you sign in to your account. Click the link to view existing and previous orders.

plus symbol HOW WILL I KNOW THAT MY ORDER HAS BEEN PLACED?

When you've successfully completed an order, we'll show you an order confirmation page as well as sending you a confirmation email containing your order details. Please note: You may need to check the “Junk File” in your email account if you have not received a confirmation email from us.

plus symbol AM I ABLE TO CANCEL/AMEND MY ORDER ONCE I HAVE PLACED MY ORDER?

If you need to make any changes to your order please send us an email [email protected] and we will do our best to amend your order prior to dispatch.

plus symbol WHAT DO I DO IF I FORGET MY PASSWORD/I CAN'T ACCESS MY ACCOUNT?

If you have forgotten the password on your account you can reset it on the log in page, follow the steps and a new password will be emailed to you.  If you are having difficulties logging into your account please emails us an email [email protected] and we will gladly assist you.


Have an unanswered question? Send us your comments

Customer support
Garadry